tp999 Privacy Policy & Data Protection

tp999 is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on our members' privacy and are always committed to keeping their personal information secure.

This Privacy Policy ("Policy") will tell you what types of information tp999 collects, why it is collected, how it is used, who it may be shared with, and how much control you have over your own information.

By using our platform, you agree to the terms described in this policy. If you have any questions after reading this policy, you may contact our support team.

Information Collected Directly From You

When you create an account on tp999, log in, or use our services, we may collect the following information:

• Full name and information required for age verification
• Email address (for communication)
• Mobile number (for transactions via bKash, Nagad, or Rocket)
• Date of birth (for 21+ age verification)
• Account login details (username and encrypted password)

Automatically Collected Information

When you visit our website, certain information may be collected automatically for technical reasons. This information is used to improve the quality of our services:

• IP address and device-related information
• Browser type and version
• Pages you visited and time spent on them
• Session logs and clickstream data
• Information collected through cookies and similar tracking technologies

Financial Transaction Information

We need the following information to securely process your deposit and withdrawal transactions:

• Mobile banking number (bKash, Nagad, or Rocket)
• Transaction date, time, and amount
• Transaction reference number

tp999 uses collected information only for the following legitimate purposes:

1. Account Management: To create, verify, and manage your account.
2. Age Verification: To confirm that you are 21 years of age or older, which is required to use our platform.
3. Transaction Processing: To securely process deposit and withdrawal requests.
4. Service Improvement: To improve platform performance, security, and user experience.
5. Support: To assist you with questions or issues.
6. Fraud Prevention: To detect and prevent unauthorized access and fraudulent activity.
7. Legal Compliance: To comply with applicable laws and regulations.

Who We May Share Information With

tp999 does not sell your personal information or provide it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Service Providers: Only the necessary information to complete transactions with bKash, Nagad, and Rocket.
• Technology Partners: Our gaming software and technology providers, who operate under strict confidentiality agreements.
• Legal Authorities: If legally required or where a court order exists.
• Security Providers: Limited information for fraud detection and prevention.

Information With Game Providers

Our platform offers games from various international game providers including Pragmatic Play, Evolution Gaming, Spribe (Aviator), JILI, PG Soft, Microgaming, NetEnt, and Ezugi. Only the technical information necessary to manage gaming sessions may be shared with these providers. Your personally identifiable information is not shared with them.

What Are Cookies and Why We Use Them

Cookies are small text files stored on your device when you visit our website. tp999 uses cookies for the following reasons:

• Essential Cookies: To maintain login sessions and for basic site functionality.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand usage patterns for improving our services.
• Security Cookies: To detect fraud and unauthorized access.

You can manage cookies from your browser settings. However, disabling some cookies may cause certain site features to not work properly.

As a member of tp999, you have the following rights over your personal information:

1. Right of Access: You have the right to know what information we hold about you. Upon request, we can provide you with a copy.
2. Right to Rectification: If any of your information is incorrect or incomplete, let us know and we will correct it.
3. Right to Erasure: In certain circumstances, you may request that your personal information be deleted when closing your account, though some information may be required to be retained for legal reasons.
4. Right to Restrict Processing: In certain cases, you may request that processing of your information be limited.
5. Data Portability: The right to receive your information in an organized, machine-readable format.
6. Right to Object: The right to object to certain uses of your information.

To exercise any of these rights, please contact our support team.

tp999 retains your personal information only for as long as necessary. Generally:

• Account Information: For as long as the account is active and for a set period after closure to meet legal obligations.
• Financial Transaction Records: Retained for the period required under applicable law.
• Security Logs: For a limited period for security and fraud investigation purposes.
• Analytics Data: For a set period for service improvement purposes.

After the retention period, information is deleted securely and permanently.

tp999 services are for those aged 21 and over only. We do not intentionally collect any personal information from minors.

We verify age at account creation, and if it becomes known for any reason that we hold information belonging to a minor, it will be deleted immediately and the associated account will be closed.

tp999 may update this privacy policy from time to time. If there are any significant changes, we will notify you in the following ways:

• By displaying a clear notice on the website
• By sending a notification to your registered email
• By showing a summary of the changes at login

If you continue to use the platform after a policy change, it will be assumed that you have accepted the new policy. You have the option to close your account if you do not accept the changes.

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us in the following ways:

• 24/7 Live Chat: Get instant support through our website
• Email: [email protected]
• Language: Support is available in Bengali and English

We will process your request as quickly as possible.